Frequently Asked Questions
How long does shipping take?
Once our warehouse has received your order, we aim to process it within 2-3 business days. Our standard shipping times are 4-12 days. Please note that shipping times may vary depending on your location and any applicable customs processes.
Can I change the shipping address of my order?
We understand that sometimes you may need to change the shipping address of your order. Unfortunately, we have a small window of time to make any changes. Please reach out to us at info@pawcove.com as soon as possible, and we will do our best to assist you. However, we cannot guarantee that changes can be made after the order has been processed.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected time frame, please contact us at info@pawcove.com. We will work with the shipping company to investigate the status of your order and keep you updated. Please keep in mind that delays may occur due to customs or other factors beyond our control.
What is your return policy?
We want you to be happy with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your product. We will provide instructions on how to return your product for a refund or exchange, subject to our Refund Policy. Please note that certain conditions and exclusions may apply. You can find our complete Refund Policy here: https://pawcove.com/policies/refund-policy
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international shipping times may vary depending on your location and any applicable customs processes. Additionally, you are responsible for any customs fees, import duties, or taxes that may apply.